MARKETPLACE ACCOUNT ASSISTANT

Hours: 32-40 hours
Location: Region Utrecht

MDV, one of Europe’s leading beauty sales platforms, is seeking a Marketplace Account Assistant. As part of our fast-paced and growing company, you’ll have the opportunity to collaborate with some of the most innovative beauty brands, including Beautyblender, Peter Thomas Roth, Styledry, This Works, Maude, RoC Skincare, and Rodial.

We’re looking for a proactive, detail-oriented Marketplace Account Assistant to support the management and growth of our online marketplace accounts, such as Amazon and TikTok Shop. Working closely with the Marketplace Account Manager, you’ll help optimize product listings, create engaging content, and ensure our accounts perform at their best. This is an exciting opportunity for someone passionate about e-commerce and eager to grow their expertise in marketplace management.

What We Offer

  • A portfolio of global indie beauty brands

  • An international working environment

  • An entrepreneurial and hands-on team

  • A varied, high-paced, and autonomous role

  • Excellent remuneration and holidays

  • Flexible working options (WFH and in-office)

  • Dutch pension scheme

  • Additional perks and benefits via Alleo with companies like Zalando, Train More, Basic Fit, and more

Key Responsibilities

Product Management

  • Upload new products to marketplaces, ensuring accurate and complete data entry.

  • Maintain and update product details, including descriptions, pricing, images, and specifications.

Content Optimization

  • Assist in creating, updating, and enhancing A+ Content on Amazon (and equivalent rich content on other platforms).

  • Optimize product listings for SEO by targeting relevant keywords to improve search visibility.

Price and Stock Management

  • Develop and apply pricing strategies, including dynamic and competitive pricing.

  • Set and manage prices across various marketplaces.

  • Monitor and manage inventory levels to ensure optimal availability.

  • Understand procurement and order processes, including delivery expectations.

  • Gain insights into order statuses and notifications, as well as process and confirm orders.

Customer Service and Returns

  • Handle customer inquiries and complaints.

  • Manage FAQs and monitor customer reviews.

  • Generate ideas to encourage positive customer reviews.

Performance Monitoring

  • Monitor product performance metrics (e.g., sales, impressions, click-through rates) and provide regular updates to the Account Manager.

  • Identify trends or issues and propose data-driven solutions.

Campaign Assistance

  • Collaborate on promotional campaigns, including discounts, vouchers, and seasonal activities.

  • Set up and manage campaigns such as Sponsored Products and Sponsored Brands.

  • Utilize A+ Content and Enhanced Brand Content to optimize product pages.

  • Analyze successful content marketing strategies for inspiration.

  • Support TikTok Shop promotional strategies, ensuring campaigns align with brand goals.

Account Administration

  • Ensure marketplace accounts comply with platform policies and guidelines.

  • Manage inventory levels and coordinate with supply chain or logistics teams as needed.

Competitor and Market Analysis

  • Conduct competitor research and benchmark products against market leaders.

  • Identify opportunities for new product listings or improvements based on customer feedback and market trends.

Required Skills

  • An HBO/WO degree in a relevant field

  • Fluency in spoken and written Dutch and English

  • Affinity with marketplaces and social media

  • An entrepreneurial and analytical mindset

  • Proficiency in Excel

Sounds Good?

If you’re interested and meet the qualifications above, please send your CV with a photo and a short motivation to shamee.vanhaeren@mdveurope.com.